Community Moderation Is Fun
May 23, 2008
You may have noticed that Zoosk has been going through some changes, from a revamped theme to a completely redesigned Zooskbox. What you may not have noticed is that we have added one of your most requested features – community moderation. That girl look like jailbait? Report them. Guy stalking your Inbox? Report them. Zoosk admins are standing by to axe those trolls that are ruining your Zoosk experience.
Here is how it works – there are two places to report a user. The first you may already be familiar with. Any user you ignore through your Zooskbox is now reported to us here at Zoosk. Simply click the ‘Ignore User’ action on any user that is not playing by the rules and their profile is flagged for moderation. That simple. Your report is anonymous and confidential.
The second method is a bit more subtle. On a user’s profile, there is now an action located below their profile photo called ‘Inappropriate?’. Simply click that action and you will be presented with a list of abuses. Select the most appropriate abuse type and click ‘Report’. Congratulations, that user has now been called to our attention.
User’s whose profiles have been flagged for moderation will be reviewed and may be subject to action. If a photo is founded to be offensive, underage, not visibly identifying the owner, etc., it will be removed. Profiles and communications are subject to the same scrutiny. A user who has had an admin action taken against them will be notified by the admins via email.
If a user’s offense is found to be especially grievous or the user is a repeat offender, their account will be suspended and their privilege to use Zoosk revoked. Any subscription will be canceled and no refund will be given.
If you have any questions, comments, or rants about community moderation, feel free to contact us.
Entry Filed under: Feature. Tags: community moderation.
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1.
Michele Spratt | July 27, 2008 at 4:17 am
I’m writing to ask if anyone actually checks the pictures, bearing in mind your comments regarding moderation, above. I am a little tired of pictures of cars, football shirts, groups of men where it is not clear who you are looking at, etc,. However what really WORRIES me is how many pictures I am coming across of what are clearly under-age boys, some considerably under 16. OK perhaps this is guys putting a picture of their son to make it clear they have kids, but when combined with the title ’somebody’, I am sorry that is just not acceptable, it looks to me like paedos using Zoosk to network. Who in their right mind would put a pic of their kid, alone, without them in the shot, on such a site? They are obviously not interested in attracting a woman for themselves or they would put their own picture. This thing about pictures clearly identifying the owner does need sorting out- if it’s a pic of a dog or something I just ignore it, but when it’s a group, well, it’s a clever way of initiating contact getting people to ask ‘which guy are you’, but honestly, what’s the main point of this site? The PICTURE!!
Thanks for this site tho’, it is great, I really enjoy it!
One last thing, can you fix it so that when I flick into someone’s profile form my search, it doesn’t lose the search and make me start again? My cookies are enabled..
Thanks!
Michele
2.
Shayan | July 27, 2008 at 2:56 pm
Thanks for the feedback Michele. Right now our moderators mostly take action against underage users and inappropriate photos. But we are planning on helping our members to post photos that are best descriptive of them for potential dates
. It’s a gradual process and we agree with you that we should get to a place where most Zooskers have the best photos on the site. It’s a gradual process. Please bear with us.
As for saving search results, I think it’s a great idea. I will put this on our roadmap for a near future release.
Happy Zoosking,
Shayan
3.
Louise | August 7, 2008 at 12:51 pm
Would it be possible to add a function on here that lets us know if someone is online or not, as sometimes when you send a message you dont know if the other person has read it yet. It can be a bit frustration waiting to see if you’ve got a reply to you’re message. Thanks
4.
Shayan | August 8, 2008 at 11:15 am
@Louise: Thanks for the feedback. We are looking into ways to make message notifications more real time while on the site. Right now we should if somebody has been online recently but not necessarily right now to protect Zooskers’ privacy (some folks don’t want others to know they are online at a certain time).
5.
kelz | August 10, 2008 at 4:05 am
how come every time i try and send a comment/flirt to some one it comes up error as occured?? but if u never changed zoosk in the first place it would not of happend
6.
Reiss | August 10, 2008 at 8:29 am
I keep reading details about paid subscriptions yet i’ve never seen links or details on how to do this…?
7.
Shayan | August 10, 2008 at 2:05 pm
@Kelz: we had some issues with the service this morning. The problem has been resolved and you should be able to flirt again. Happy Zoosking
8.
Shayan | August 10, 2008 at 2:06 pm
@Reiss: premium services are not available to all Zoosk members yet. If you don’t see anything about it, it most likely means that it’s not rolled out for your country.
9.
richard | August 10, 2008 at 2:24 pm
totaly agree with michele spratt there. think more moderation is required with the site regarding inappropriate users i.e. kids or folk with kids pics on. thats just wrong! its a dating site! i tell everyone i have a daughter but why would you “advertise” them? sick! i also dont think you should be able to make a profile with out adding a name and an age also.
x3 If yer 14-16 mail meh :d;) Am onlii 14/ 15 soon btw 
”
i have been reporting profiles i recon shouldn’t be there and they still keep appearing. why is this? here is a quote from one pic of a very young looking lady:
“Single and looking
why was she even allowed that on her profile? she’s telling everyone she’s 14!!
been really enjoying using zoosk, i hope and trust you can sort these problems out.
keep up the good work
10.
Reiss | August 11, 2008 at 1:49 pm
When it states “Recently Online”, how long does that stay there before it goes?
A couple of hours? Couple of days?
Would be nice to know when messaging people if they are actually there or not.
Cheers.
11.
angeline | August 28, 2008 at 4:40 am
hi there!!!
i love your site!!!
but i have to comment on something…
i may not be on the right thread here but hope you’d understand…
it’s about the “search” part of zoosk…
can you please add an additional option on your “located within” part…
it is limited up to only 160 km…
can you make it like the option on the “daily matches” segment???
where it has “planet earth” as an option on its location…
please!!!
thanks!!!
12.
isabella anderson | August 28, 2008 at 3:48 pm
when using this site it flips from the group you are using to other age groups which takes time allways resetting the group age bracket you wish to veiw put one of using site .
13.
amal | September 2, 2008 at 12:32 pm
s’il vous plait je voudrais savoir comment faire pour répondre aux personnes qui nou laissent des message sur zoosk
14.
chiefbigfaith | September 3, 2008 at 10:44 am
i TRIED REPORTING AN UNDERAGE “JAILBAIT” USER BUT NOTHING HAPPENED. NOT ONLY DID SHE ADMIT TO ME SHE WAS ONLY 13 OR 15, BUT THEN SHE WAS RUDE TOWARDS ME AS WELL, AND ALSO INSULTED MY GOLDEN RETRIEVER, WHILE USING PROFANITY TO DO SO. AS FAR AS I KNOW, ZOOSK HAS NOT TAKEN ANY ACITON AGAINST HER
15.
chiefbigfaith | September 3, 2008 at 10:46 am
I JOINED ZOOSK PREMIUM VIA FACEBOOK BUT I USE ZOOSK ON FACEBOOK AND HI5.COM . HOWEVER, MY PREMIUM MEMBERSHIP APPARENTLY ONLY COVERED CONVERSATIONS WITH ZOOSK FACEBOOK. I STILL COULDN’T RESPOND TO THOSE ON ZOOSK HI5.COM UNLESS I PAID ANOTHER MEMBERSHIP FEE. I CONTACTED ZOOSK AND ASKED THEM TO CONSOLIDATE BUT SO FAR NOTHING HAS CHANGED. VERY DISAPPOINTED.
16.
chiefbigfaith | September 3, 2008 at 10:50 am
WHO MAKES THE DECISIONS ABOUT WHETHER A CONVERSATION CAN CONTINUE OR NOT ? I WAS HAVING A LONG CONVERSATION EXTENDED OVER SEVERAL WEEKS WITH A NICE GAL AND SUDDENLY I WAS TOLD THAT SHE WAS A PREMIUM MEMBER AND THAT IF I WISHED TO CONTINUE THE CONVERSATION I WOULD HAVE TO BECOME A PREMIUM MEMBER ALSO. SO I BECAME A PREMIUM MEMBER AND RESUMED MY CONVERATION WITH HER BUT SHE SAID SHE WAS NOT A PREMIUM MEMBER.
AND THEN ON ZOOSK HI5.COM SUDDENLY ALL CONVERSATIONS REQUIRED ME TO BECOME A PREMIUM MEMBER. EVEN AFTER I BECAME A PREMIUM MEMBER VIA FACEBOOK I STILL COULDN’T RESUME CONVERSATIONS ON ZOOSK HI5.COM THEY DON’T CONSOLIDATE THE LOGIN INFORMATION.
17.
barry | September 8, 2008 at 8:24 am
hi, i play a game…report the underagers….see how many of them i can clear out of my seaches, and set new personal records….it passes the time while i look for suitable ladies for me…ive noticed that people i have reported last week are still coming up this week…. do you actually check any of these reports, or is this just some kind of legal ass covering? irish user.
18.
Ian | September 9, 2008 at 7:56 am
Hi Just thought i would let everyone know that thanks to ZOOSK, i have now met the woman of my dreams, Thank you guys, Cheers and i’m now looking forward to the rest of my life. Ian x
19.
Shayan | September 9, 2008 at 9:07 am
@angeline, @isabella: we are working on improving the search experience both by giving more options and also by saving the search criteria on subsequent visits. These changes will be on the site soon. Please bear with us.
20.
Shayan | September 9, 2008 at 9:09 am
@chiefbigfaith, @barry: we get thousands of reports everyday. Our administrators are hard at work try to take action on all reports, but sometimes it takes a while for them to respond to every report. As soon as we get reports against the same user multiple times, they get elevated and responded to quicker. Please continue to tell us about improper use of the site or underage users. You are making Zoosk a better place for everybody
21.
Shayan | September 9, 2008 at 9:10 am
@chiefbigfaith: We are working on account merge feature which would allow you to have the same experience even if you are using zoosk from multiple social networks. This feature will be released soon and we will let everybody know as soon as it’s out.
22.
Shayan | September 9, 2008 at 9:12 am
@Ian: Congratulations! and thanks for letting us know.
23.
Anne | September 9, 2008 at 9:29 am
Amal: Je suis contente de voir que vous vous interressez à Zoosk! Pour répondre aux personnes qui vous laissent des messages sur Zoosk vérifiez leur message dans votre ZooskBox, et puis cliquez sur “Flirt Back.” Saisissez le flirt dans le champ, et cliquez sur “Send Flirt.” C’est tout! Bon Flirt!
24.
Peter | September 9, 2008 at 2:35 pm
How long ago does someone need to have logged in for it to say “Recently Online”
25.
Neels Toerien | October 2, 2008 at 6:32 am
Why is it that although I have put up my address as Nigel Gauteng,South Africa, the system keep on sending me contacts from de Doorns in the cape more than 1800km away? please put some GPS in you systyem I would like to make contact with ladies in Gauteng, but more specific from the Eastrand. Thank you. Neels
26.
Shayan | October 2, 2008 at 8:51 am
@Neels: we are working on improving the location services for South Africa as we speak. We expect to have a much more improved solution for your area in the next few weeks.
27.
Fabian | November 27, 2008 at 3:40 pm
Siempre tiene errores la pagina cuando voy a mirar los matches asi que no me deja enviar guiños ni flirtear, hasta pronto.
Fabian
28.
NANCY | December 9, 2008 at 3:57 am
SOY NANCY DE SANTA FE ARGENTINA ……….LO UNICICO Q QUIERO ES Q NO ME BORREN DE ESTA PAGINA….LA RAZON ES Q INGRESO MI MAIL..Y MI CLAVE Y ME DICEN Q ES INCORRECTA….POR FAVOR LES PIDO NO ME MANDEN MAS NADA….ME CANSE…….ADIOS….NANCY
29.
Whitney | December 9, 2008 at 12:54 pm
Hi, I have tried over and over again to unsubscribe to the Zoosk application through Facebook but it has been unsuccessfull!
4 months ago, my now fiance that I moved over 4 hours away to be with, was found through Zoosk!! I am the happiest I have ever been in the 38years I have been searching for the right man, we are engaged to be married and I thankyou Zoosk from the bottom of my heart!!
30.
vergarajm | December 11, 2008 at 11:15 pm
para mi este sitio es fenomenal a quien se le aya ocurrido hacerla mis felicitaciones¡¡¡¡¡¡
31.
cocoww | December 12, 2008 at 4:06 am
hi